Call Center
Call Center for any sector
You increase your sales efficiency and your customers' satisfaction on the telephone by applying the tevitel Call Center solution. The fact that Call Centers are an important and effective tool for customer loyalty and direct shows the current Aspect-survey.
You can see from the survey that customers requires a 24 hours available option and are wanted to be informed on outstanding and current orders on the telephone. This and further developments in the field of Contact Centers make particular technical demands on the Call Center solution. We offer you an essential system in which you can intigrate your existing infrastructure.
We gladly inform you on options of our Call Center solutions: sales@tevitel.de and +49 30 30203-555.
Find our Call Center package solution with our partner, the TIME FRAME AG, and come and see our mutual Demo-Center in Franktfurt/Main!
You can see from the survey that customers requires a 24 hours available option and are wanted to be informed on outstanding and current orders on the telephone. This and further developments in the field of Contact Centers make particular technical demands on the Call Center solution. We offer you an essential system in which you can intigrate your existing infrastructure.
We gladly inform you on options of our Call Center solutions: sales@tevitel.de and +49 30 30203-555.
Find our Call Center package solution with our partner, the TIME FRAME AG, and come and see our mutual Demo-Center in Franktfurt/Main!
Contact- or Call Center with a broad range of performance:
- ACD with Gruppenverteilungen: Broadcast, linear, zyklisch, FIFO
- group independent wailting and hold music
- several thousand groups defineable
- external agents to be booked in
- several thousand queues defineable
- Priorisierbare queues
- announcements
- IVR
- Mailbox-Drop (Mailbox recognition on direct forwarding)
- Routing
- call re-cording
- Co-listening internal/external
